Privacy Policy

1. Who We Are

VGraple ("we", "us", "our") is a digital marketing agency founded in 2011 and headquartered in Ahmedabad, Gujarat, India. We provide Web Design, SEO, AEO, Google Ads, Meta Ads, and Local SEO services to businesses globally.

Contact: Ahmedabad, Gujarat, India | info@vgraple.com | +919898602576

2. Information We Collect

We collect information you provide directly when you:

• →Submit our quote request or contact form (name, email, phone, company, message, service interest, budget)
• →Email or WhatsApp us directly
• →Engage us as a client (billing and project details)

We also collect non-personal analytics data via Google Analytics 4 (page views, session duration, traffic source, device type) to understand how visitors use our website. This data is anonymised and cannot identify you personally.

3. How We Use Your Information

• →To respond to your enquiries and quote requests
• →To deliver and manage the services you have engaged us for
• →To send occasional service updates or newsletters (only if you opt in)
• →To improve our website and marketing using aggregated analytics data
• →To comply with legal obligations under Indian law

We never sell, rent, or trade your personal data with third parties for their marketing purposes.

4. Form Submissions (Web3Forms)

Our contact and quote forms use Web3Forms to securely transmit form submissions to our email inbox. Form data is processed by Web3Forms and then forwarded to our email. VGraple does not store form submissions on our website servers. For Web3Forms' privacy practices, see their privacy policy at web3forms.com.

5. Cookies

Our website uses cookies primarily through Google Analytics 4 to understand traffic patterns. These are analytics cookies only. No advertising cookies are placed by vgraple.com itself. You can disable cookies in your browser settings or opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain client project data for 3 years after project completion for accounting and legal compliance. Enquiry data (from people who did not become clients) is retained for 12 months. You can request earlier deletion at any time - see Section 8.

7. Third-Party Services

We use the following third-party services that may process data on your behalf:

8. Your Rights

Under India's Digital Personal Data Protection Act (DPDPA) 2023 and applicable international regulations (GDPR for EU/UK, CCPA for California), you have the right to:

• →Access the personal data we hold about you
• →Request correction of inaccurate data
• →Request deletion of your data
• →Withdraw consent for marketing communications at any time
• →Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at info@vgraple.com with the subject line "Privacy Request". We will respond within 30 days.

9. Security

Our website is served over HTTPS (SSL/TLS). All form data is transmitted securely. We implement industry-standard security measures to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.