Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website at https://www.vgraple.com and any services provided by VGraple ("we", "our", or "us"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services

VGraple provides digital marketing services including but not limited to: Website Design & Development, Search Engine Optimisation (SEO), Answer Engine Optimisation (AEO), Google Ads Management, Meta Ads Management, and Local SEO.

All service scopes, deliverables, timelines, and fees are defined in the project proposal or service agreement provided to the client prior to commencement. These Terms apply in addition to any specific agreement.

2. Client Obligations

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information, content, and approvals as required
• Ensure all materials provided to us (logos, images, text, etc.) are owned by you or you have the necessary rights to use them
• Provide access to necessary platforms (website CMS, Google Ads account, Meta Business Manager, etc.) in a timely manner
• Designate a primary point of contact for the project
• Review and approve deliverables within agreed timelines

3. Payment Terms

• Website Projects: Typically require 50% advance payment before project commencement, with the remaining 50% due upon project completion and before final delivery or launch.
• Monthly Retainers: Invoiced monthly in advance. Payment is due within 7 days of the invoice date.
• Ad Budgets: Advertising spend (Google Ads, Meta Ads) is billed separately by the respective platform and is the client's responsibility. Our management fees are charged separately.
• Late Payments: We reserve the right to pause or suspend services if payment is overdue by more than 15 days, without liability for any resulting impact on campaign performance.

4. Intellectual Property

• Upon receipt of full and final payment, all custom design and development work created for your project becomes your property.
• We retain the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing.
• Pre-existing tools, frameworks, plugins, and methodologies we use remain our intellectual property.
• Content, logos, and other materials you provide to us remain your property at all times.

5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement and not to disclose it to third parties without prior written consent, except as required by law.

6. Results & Guarantees

While we strive to achieve the best possible results for every client, we cannot guarantee specific rankings, traffic volumes, ad performance, or business outcomes. Digital marketing results depend on numerous factors outside our control, including:

• Search engine algorithm changes (Google, Bing, etc.)
• Market competition and industry dynamics
• Client website infrastructure, content, and product/service quality
• Ad platform policy changes (Google, Meta, etc.)

Any projections or estimates provided in proposals are indicative and not contractually binding guarantees.

7. Limitation of Liability

To the maximum extent permitted by applicable law, VGraple shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to loss of revenue, data, or business opportunities. Our total liability in any circumstance shall not exceed the total fees paid by the client in the 3 months preceding the claim.

8. Termination

• By Client: Monthly retainer services may be terminated with 30 days written notice. Website projects cancelled mid-way will be billed for work completed to date.
• By VGraple: We reserve the right to terminate a service engagement with 14 days written notice if the client materially breaches these Terms, fails to make payment, or engages in conduct that is unlawful, abusive, or damaging to our reputation.

9. Acceptable Use

You agree not to use our services or website to:

• Promote illegal, fraudulent, or harmful activities
• Violate the intellectual property rights of others
• Send unsolicited communications (spam)
• Attempt to gain unauthorised access to our systems

10. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

11. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services after changes are published constitutes your acceptance of the revised Terms.

12. Contact Us

For any questions regarding these Terms, please contact us: